Bank of Maharashtra Recruitment 2025: Internal Ombudsman Position on Contract Basis

The Bank of Maharashtra, a premier public sector bank with its headquarters in Pune, has announced an exceptional career opportunity for seasoned banking professionals. The bank is looking to hire an Internal Ombudsman on contract for a fixed period of three years. This high-responsibility role is ideal for retired or serving senior banking executives looking to contribute their expertise in grievance redressal and consumer protection.

With the application window open from 18 June to 03 July 2025, this recruitment presents a unique chance to work with one of India’s leading public sector banks. The selected candidate will be stationed at the Head Office in Pune or another location as per the bank’s requirements.

Key Recruitment Details at a Glance

Particulars	Details
Position	Internal Ombudsman (Contractual)
Number of Vacancies	01
Application Period	18 June 2025 – 03 July 2025
Contract Duration	3 Years (Renewable based on performance)
Maximum Age Limit	67 years (as of 31 March 2025)
Essential Qualification	Bachelor’s Degree from a recognized institution
Required Experience	Minimum 7 years in banking/financial regulation/consumer protection
Remuneration Package	₹1,00,000 per month + Additional benefits
Application Fee	₹1,180 (Inclusive of GST)
Selection Process	Personal Interview/Discussion

Detailed Position Overview

1. Eligibility Criteria

Educational Qualification

• Essential: Bachelor’s degree in any discipline from a government-recognized institution.
• Preferred: Higher qualifications in law, finance, or related fields would be advantageous.

Professional Experience

• The candidate should be a retired or currently serving officer at the level of General Manager or equivalent in any bank or financial regulatory authority.
• Minimum 7 years’ experience in banking, financial regulation, supervision, payment systems, or consumer protection.
• Exclusion: Candidates currently serving or previously employed with Bank of Maharashtra are not eligible.

Age Limit

• Applicants must not be older than 67 years as of 31st March 2025.

2. Remuneration & Benefits

Component	Details
Fixed Monthly Salary	₹1,00,000 (before tax deductions)
Conveyance Allowance	₹20,000 per month
Telephone/Mobile Expenses	Up to ₹5,000 per month (on actuals)
Accommodation	Leased accommodation (max ₹25,000/month) or bank quarters
Leaves	12 Casual Leaves & Privilege Leaves as per bank norms

Note: No additional allowances (PF, Gratuity, Pension) will be provided as this is a contractual role.

3. Job Responsibilities

The Internal Ombudsman will play a pivotal role in resolving customer grievances and ensuring compliance with banking regulations. Key duties include:

• Reviewing complaints rejected by the bank’s internal grievance mechanism.
• Reviewing complaint trends by product and region to recommend policy improvements
• Examining records and seeking additional information from complainants when necessary.
• Providing quarterly reports on complaint trends to senior management.
• Ensuring fair resolution without representing the bank in legal disputes.

Exclusions: The role does not handle fraud cases, HR matters, or complaints already in court.

Selection Process

1. Application Screening

• Preliminary shortlisting based on qualifications and experience.

2. Personal Interview

• Final selection through an interview/discussion round.
• The bank reserves the right to modify the selection process based on applicant numbers.

3. Document Verification

• Shortlisted candidates must submit original documents for verification.

How to Apply? (Step-by-Step Guide)

Step 1: Online Registration

• Click on the “Apply Online” link for the Internal Ombudsman position.

Step 2: Fill the Application Form

• Enter personal, educational, and professional details.
• Upload scanned copies of:
  • Educational certificates (10th, 12th, Degree, PG if applicable)
  • Experience certificates
  • Brief resume

Step 3: Pay Application Fee

• Fee: ₹1,180 (inclusive of GST)
• Payment Mode: Online (Debit/Credit Card/Net Banking)

Step 4: Submit & Print Application

• Verify all details before final submission.
• Take a printout for future reference.

Apply Now